Use Case

WhatsApp chatbot for retail shops and boutiques

Customers of kirana and general stores, garment shops, electronics stores, boutiques and gift shops ask the same questions again and again. A WhatsApp chatbot answers them at once, at any hour, and passes real enquiries to your team with the details already collected. Customers ask whether something is in stock and what it costs; link the bot to your catalogue so the answer is current.

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Best fit

A suggested menu: New arrivals, Offers, Shop timings, Location, Home delivery, Talk to the owner., After-hours reply that says when someone will answer., Collecting a name and requirement before a call.

Updated 2026-10-24

Status Approved

Why it helps

Use this page to understand the practical business value before setting up a ClickCard profile.

Answers in seconds, including at night and on holidays.

Your staff handle conversations that need a person, not repeats.

You can pause the bot for any chat and take over from the inbox.

Included features

Reply buttons and list menus

Pictures and links in answers

A hand-off to your team

Pause per conversation

AI assistant for questions outside the menu

Use cases

A suggested menu: New arrivals, Offers, Shop timings, Location, Home delivery, Talk to the owner.

After-hours reply that says when someone will answer.

Collecting a name and requirement before a call.

Recommended setup

Connect your WhatsApp Business number to ClickCard.
Build a welcome message with up to three buttons, or a list for the menu above.
Write a short answer for each item and add “Talk to our team”.
Test from another phone, then read real chats and add the questions people still type.

Quality tips

Build the list from people who bought or asked to be told, such as a tick on the bill or a QR at the counter.

Keep every answer to a few lines and end with the next step.

Offer a regional language if your customers use one.

Frequently asked questions

No. You build the flow in the ClickCard dashboard by adding messages and choosing what each button does.

Replies inside a customer’s 24-hour window are not billed as template messages. ClickCard’s WhatsApp Starter plan is ₹999 a month for 5,000 business-started messages, and WhatsApp Unlimited is ₹1,799 a month with no message limit. The chatbot is included with Unlimited, and with Starter for your first paid month.

Yes. Add a hand-off option, or pause the bot for a chat from the inbox.

Related ClickCard resources

Run WhatsApp bulk messaging and a chatbot from one dashboard

Connect your own WhatsApp Business number, send approved template campaigns, answer customers in a shared inbox and let a chatbot handle the routine questions.

Create your free account

All WhatsApp features, tools and guides