Feature
AI chatbot for WhatsApp that answers from your business information
The AI assistant reads a customer’s message, understands what they are asking and writes a reply in plain language. You give it one paragraph about your business — what you sell, prices, timings, policies — and it also looks at your live catalogue, services and the customer’s own orders before it answers.
Best fit
Product and availability questions that change daily, Order status for repeat customers, Service enquiries with several options and prices
Updated
2026-10-24
Status
Approved
Why it helps
Use this page to understand the practical business value before setting up a ClickCard profile.
It handles questions you never put in a menu, in the customer’s own words and language.
It answers from your information, so replies stay accurate; when it does not know, it hands over to your team.
You pay for what it uses: usage is measured in AI tokens and shown in your dashboard, with a free allowance to try it.
Included features
One business-information paragraph that you edit any time
Live data from your catalogue, bookable services and the customer’s orders
Choice of scripted flow only, flow plus AI, or AI first
Hand-off to a person when the customer asks for one
Monthly usage cap and warnings at 80%
A check that tells you why the assistant did not reply
Use cases
Product and availability questions that change daily
Order status for repeat customers
Service enquiries with several options and prices
Late-night enquiries when nobody is at the desk
Recommended setup
- Connect your WhatsApp number and switch on the AI assistant in the dashboard.
- Write one paragraph covering your products, prices, timings, address, delivery and refund policy.
- Choose how it works with your chatbot flow: only when no flow matches, or first for every message.
- Set a monthly usage limit, then test with real questions from another phone.
- Read the conversations for a week and add anything it got wrong to your paragraph.
Quality tips
Be specific in the paragraph. “Open 10am to 8pm, closed Mondays” helps; “open most days” does not.
State what the assistant must not do, such as quoting discounts you have not approved.
Keep prices in your catalogue, not only in the paragraph, so it always uses the current number.
Treat it like a new staff member: check its first conversations and correct it.
Frequently asked questions
It can. It is told to answer only from your information and to hand over to your team when unsure, but you should read early conversations and keep your paragraph and catalogue current.
By usage, measured in tokens (pieces of text read and written). Your dashboard shows the month’s use against the limit you set, and new workspaces get a free allowance to try it.
You choose. It can answer only when no scripted flow matches, or answer first. A scripted flow already in progress keeps going.
Your business paragraph, your products and services, and the customer’s own recent orders, so it can answer “where is my order?”.
Run WhatsApp bulk messaging and a chatbot from one dashboard
Connect your own WhatsApp Business number, send approved template campaigns, answer customers in a shared inbox and let a chatbot handle the routine questions.
Create your free account