Feature
WhatsApp order updates for online and shop orders
Customers who order from your ClickCard shop can be told on WhatsApp when the order moves. You change the order status, and ClickCard sends your approved template with the customer’s name, order number and status.
Best fit
Home bakers and sweet shops confirming orders, Boutiques sending dispatch updates, Service orders and bookings
Updated
2026-10-24
Status
Approved
Why it helps
Use this page to understand the practical business value before setting up a ClickCard profile.
Fewer “where is my order?” messages, because customers already know.
Utility templates for order updates are generally cheaper per message than marketing templates.
The update opens a chat, so a customer can reply with a question.
Included features
Catalogue and checkout on your ClickCard shop
Order status tracking
Template message with name, order number and status
Invoices and receipts
Razorpay payments connected to your own account
Use cases
Home bakers and sweet shops confirming orders
Boutiques sending dispatch updates
Service orders and bookings
Recommended setup
- Add your products and connect your own Razorpay account.
- Create a utility template with three values: name, order number and status.
- Turn on order updates in Commerce and choose the template.
- Update an order’s status and check that the customer receives the message.
Quality tips
Keep the message to the facts of the order. Promotion inside an order update can make Meta treat it as marketing.
Test with your own number first.
Frequently asked questions
A utility template that takes three values in order: the customer’s name, the order number and the status.
Customers pay through your own Razorpay account; ClickCard connects to the credentials you add.
Related ClickCard resources
Run WhatsApp bulk messaging and a chatbot from one dashboard
Connect your own WhatsApp Business number, send approved template campaigns, answer customers in a shared inbox and let a chatbot handle the routine questions.
Create your free account