Feature
WhatsApp shared inbox for your whole team
When customers write to one WhatsApp number, the answers usually live on one phone. The ClickCard WhatsApp Inbox puts every conversation on a screen your whole team can use, so a customer who messages at night is answered in the morning by whoever is on duty, with the full history in front of them.
Best fit
Sales teams answering enquiries from ads, Support desks that share one business number, Shops where the owner and a staff member both reply
Updated
2026-10-24
Status
Approved
Why it helps
Use this page to understand the practical business value before setting up a ClickCard profile.
Nobody has to share a phone, and a conversation does not disappear when one person is away.
Every chat shows its history, notes and lead status, so the next person picks up without asking the customer to repeat.
It works with the chatbot: the bot handles the routine, and people take over with one click.
Included features
Reply to a specific message and react with emoji
Quick replies with text and attachments
Images, documents, video and audio
Approved templates when the 24-hour window has closed
Notes, labels and assignment to teammates
Lead status that you set while you chat
Delivery ticks and read status
Pause the bot per conversation
Use cases
Sales teams answering enquiries from ads
Support desks that share one business number
Shops where the owner and a staff member both reply
Clinics and salons handling booking requests
Recommended setup
- Connect your WhatsApp Business number and make sure the webhook is set so incoming messages arrive.
- Add your team members to the business account and give them the right access.
- Create quick replies for the answers you type most.
- Agree who answers and set a target for first reply; use labels and assignment to see what is waiting.
Quality tips
Free-form replies work inside 24 hours after the customer’s last message; after that, use an approved template.
Set lead status as you chat so sales follow-up uses the same list.
Check the unread count at the start and end of every shift.
Frequently asked questions
Yes. Connect the number to ClickCard and your team answers from the shared inbox in a browser or the mobile app, so no one needs the phone itself.
Yes. The ClickCard app has the inbox, push notifications for new messages, campaigns, templates and analytics.
A number connected to the WhatsApp Business Platform is used through the platform, such as ClickCard, instead of the phone app. That is the trade for being able to automate, send campaigns and share the number with a team.
Run WhatsApp bulk messaging and a chatbot from one dashboard
Connect your own WhatsApp Business number, send approved template campaigns, answer customers in a shared inbox and let a chatbot handle the routine questions.
Create your free account